Refund and Returns Policy Cancellation
Refund Policy:
1. Customer Initiates Return Request
The customer submits a return request via the website, app, or customer support.
A confirmation email/SMS is sent with a tracking number.
2. Customer Service Call Guidelines
Call Response Time: Calls related to returns are usually answered within 24–48 hours.
Verification Process: Customers may need to provide order details, proof of purchase, and reason for return.
Return Window: Returns are accepted only within the specified time frame (e.g., 7, 14, or 30 days).
3. Conditions for Return Approval
Product must be unused, in original packaging, and with all accessories.
Certain items (e.g., perishable goods, personal care items) may not be eligible for return.
4. Refund/Replacement Process
Refunds are processed after the product is received and inspected.
The refund is issued to the original payment method or as store credit.
Replacements are sent if the product is defective/damaged.
5. Escalation Process
If the issue is unresolved, the customer can request a supervisor callback.
Disputes may be escalated to a grievance redressal team.
6.Returns: We accept returns within 30 days of delivery. To be eligible for a return, your
item must be unused and in the same condition that you received it. It must also be in the
original packaging.
7. Refund Process: Once your return is received and inspected, we will send you an
email to notify you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
8. Refund Timeframe: If your return is approved, your refund will be processed and a
credit will automatically be applied to your credit card or original method of payment within
3-5 business days.
9. Return Shipping: Customers are responsible for paying the shipping costs for returning
their item unless the return is due to a mistake on our part.
Cancellation Policy
The customer can choose to cancel an order any time before it’s dispatched. The order
cannot be canceled once it’s out for delivery. However, the customer may choose to reject it
at the doorstep.
The time window for cancellation varies based on different categories and the order cannot
be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the
specified time and a cancellation fee will be charged. The details about the time window
mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will
be initiated for prepaid orders.
Wooksell reserves the right to accept the cancellation of any order. Wooksell also reserves
the right to waive off or modify the time window or cancellation fee from time to time.
Return/Replacement Condition Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of
which the option of exchange, replacement and/ or refund is offered by the respective sellers
to you. All products listed under a particular category may not have the same returns policy.
For all products, the returns/replacement policy provided on the product page shall prevail
over the general returns policy. Do refer the respective item’s applicable return/replacement
policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the
conditions and cases under which returns will be accepted.
Sample Policy Statement:
Returns or exchanges will only be accepted if the original product tag is intact and undamaged,
If the tag is removed, altered, or damaged, the return request will be denied.
Please check the product thoroughly before removing the tag.
Exchange Policy
1. Eligibility for Exchange
The product must be unused, in its original packaging, and with all tags intact.
Exchanges are allowed only for defective, damaged, or incorrect items received.
The request must be made within 2 days of delivery (e.g., 7–14 days).
2. Non-Exchangeable Items
Items with removed or damaged tags.
Personalized, perishable, or clearance sale items.
Items showing signs of wear, use, or alteration.
3. Exchange Process
1. Initiate Request: Contact customer support via email or website within the exchange period.
2. Provide Details: Share order number, product images, and reason for exchange.
3. Approval & Return: If eligible, return instructions will be provided. The customer may need to cover return shipping unless the product was defective.
4. Replacement & Dispatch: Once the returned item is received and inspected, a replacement will be shipped.
4. Additional Terms
Exchanges are subject to stock availability. If unavailable, store credit or a refund may be offered.
Shipping costs for exchanges may be borne by the customer unless the product was faulty.
