Shipping and Payment Refund Policy
Shipping Policy:
1. Shipping Methods: We offer both standard and expedited shipping options to cater to
your needs.
2. Processing Time: Orders are typically processed within 1-2 business days, excluding
weekends and holidays.
3. Shipping Rates: Shipping rates are calculated based on the destination and selected
shipping method. These rates will be displayed during checkout.
4. Delivery Times: Estimated delivery times vary depending on the shipping method
chosen and the destination address. You will receive an estimated delivery date during
checkout.
Refund Policy:
1. Returns: We accept returns within 30 days of delivery. To be eligible for a return, your
item must be unused and in the same condition that you received it. It must also be in the
original packaging.
2. Refund Process: Once your return is received and inspected, we will send you an
email to notify you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
3. Refund Timeframe: If your return is approved, your refund will be processed and a
credit will automatically be applied to your credit card or original method of payment within
3-5 business days.
4. Return Shipping: Customers are responsible for paying the shipping costs for returning
their item unless the return is due to a mistake on our part.
Payment Refund Policy:
1. Refund Methods: Refunds will be issued to the original method of payment used
during the purchase.
2. Cancelled Orders: If you cancel your order before it has been shipped, you will receive
a full refund promptly.
Contact Us:
If you have any questions about our Shipping and Payment Refund Policy, please contact
us at [customer service email] or call us at support@wooksell.com. Our customer
service team is available to assist you during our business hours.
Additional Information:
Damaged Items: If you receive a damaged item, please contact us immediately so that
we can resolve the issue.
Exchanges: We do offer exchanges for items that are in stock. Please contact us to
arrange an exchange.
This policy is effective as of 01/01/2024 and is subject to change without prior notice.