Shipping and Payment Refund Policy

Shipping Policy:

1. Shipping Methods: We offer both standard and expedited shipping options to cater to

your needs.

2. Processing Time: Orders are typically processed within 1-2 business days, excluding

weekends and holidays.

3. Shipping Rates: Shipping rates are calculated based on the destination and selected

shipping method. These rates will be displayed during checkout.

4. Delivery Times: Estimated delivery times vary depending on the shipping method

chosen and the destination address. You will receive an estimated delivery date during

checkout.

Shipping Rates
•We offer free shipping across India for all prepaid orders. For COD orders, an additional fee
is applicable to “cash handling” by the carrier partner.
Order Processing
•We strive to fulfill orders as soon as you place them. In most cases, your order will be
expected to be dispatched within 5-7 business days.
Delivery Time
•We usually take 5-7 working days, depending on your location. Metros 2-3 days and the
Rest of India 5-7 days. However, you can track your package using a unique tracking link,
which we will email/SMS you after your order is sent to our delivery partner.
Order cancel and return payment policy
Return will be credited to original payment method with in 7 business days .
Refund will be credited to original payment method with in 7 business days.
Cancellation Policy
The customer can choose to cancel an order any time before it’s dispatched. The order
cannot be canceled once it’s out for delivery. However, the customer may choose to reject it
at the doorstep.
The time window for cancellation varies based on different categories and the order cannot
be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the
specified time and a cancellation fee will be charged. The details about the time window
mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will
be initiated for prepaid orders.
Wooksell reserves the right to accept the cancellation of any order. Wooksell also reserves
the right to waive off or modify the time window or cancellation fee from time to time.

Refund Policy:

1. Returns: We accept returns within 30 days of delivery. To be eligible for a return, your

item must be unused and in the same condition that you received it. It must also be in the

original packaging.

2. Refund Process: Once your return is received and inspected, we will send you an

email to notify you that we have received your returned item. We will also notify you of the

approval or rejection of your refund.

3. Refund Timeframe: If your return is approved, your refund will be processed and a

credit will automatically be applied to your credit card or original method of payment within

3-5 business days.

4. Return Shipping: Customers are responsible for paying the shipping costs for returning

their item unless the return is due to a mistake on our part.

Payment Refund Policy:

1. Refund Methods: Refunds will be issued to the original method of payment used

during the purchase.

2. Cancelled Orders: If you cancel your order before it has been shipped, you will receive

a full refund promptly.

Contact Us:

If you have any questions about our Shipping and Payment Refund Policy, please contact

us at [customer service email] or call us at support@wooksell.com. Our customer

service team is available to assist you during our business hours.

Additional Information:

Damaged Items: If you receive a damaged item, please contact us immediately so that

we can resolve the issue.

Exchanges: We do offer exchanges for items that are in stock. Please contact us to

arrange an exchange.

This policy is effective as of 01/01/2024 and is subject to change without prior notice.